Return Policy

RETURN POLICY
1. No refund after 30 days from the date of purchase
2. 30% restocking fee will be charged on all merchandise returned
3. No refund on shipping and handling charge
4. Email to receive an RMA#

1. All returns are permitted within 30 days from the date of purchasing the merchandise. No return is permited after 30 days from the date of purchase. Returned merchandise will be accepted by us only if all the below conditions are met. There is a 30% restocking fee on all merchandise returned. Shipping and handling (S&H) charges are not refundable. We are not responsible for any shipping charges of merchandise being returned to us.

2. All returns must be emailed in for a Return Authorization Number prior to shipment to insure proper handling of your return.

3. If you have a return please download R.M.A. (Return Merchandise Authorization) Form and follow instructions on the form. Download R.M.A. form in pdf format

Return Conditions
• All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.
• All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted.
• All returns must include all the factory accessories which come with the item. No returns will be accepted if any of parts are missing.
• All returns must be authorized by kinglock.ca. Email to info@kinglock.ca for authorization number and instructions prior to return any merchandise. Enclose the original receipt or a copy of it with your return. Also enclose a brief letter of explanation of returned and state your request for either a refund or and exchange. Please include the authorization number on this letter and not on the outside of the box.

4. Returned merchandise which is lost or damaged in transit is not kinglock.ca's responsibility, but rather the carrier's. It is the buyer's responsibility to file claims with the carrier UPS upon the discovery of the problem.

5. If you are not completely satisfied with the handling of the your order, please write to our customer service department manager at the address below, we will do our best to serve you better.

kinglock.ca/Customer Service Department.
#B, 5384 Imperial St. Burnaby, BC
V5J 1E6 Canada
Email: support@kinglock.ca

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